At Bochair.com, we take every single customer seriously and are committed to resolving their issues to their satisfaction. All of our items undergo strict quality control checks before being sent out to our customers.
If you have an issue or are not satisfied with your purchase, please Contact Us directly, and we will offer you solutions according to your case.
Return & Exchange
1. Online purchases (gifts excluded) made through bochair.com are valid for exchange and return within 30 days from the date you've received all your item(s).
2. Items must be unused, undamaged, come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued. We will deduct customs duties from the full refund resulting from the return.
3. Please send the items back to us with the registered mail shipping that has a valid tracking number. DO NOT send using fast shipping or a courier service such as DHL, FedEx, or UPS, there will lead to high customs tariffs and the charge will be up to the customer to pay. (We are working hard on offering a more friendly return policy for international customers)
Return Fees
Boc Hair does not provide return shipping labels. Return shipping costs are the customer's responsibility. If the returning is due to buyer’s problems (Such as: Don’t like/want, Order wrong product/size ), we will remove $25 from your refund as loss of freight and handling fee.
Return Steps
1.Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge. (Include order # in email)
2.Please email us with photos of the goods for our reference. We will reply you within 24 hours
3.The shipping fee of return would be paid by customers.
4. Once we receive your return package, we will send you an email regarding your refund.
5. We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
6. Depending on the returned package you could look to receive your refund within 3 to 4 working days.
7. We recommend using DHL Express to return the goods. the refund process can be faster.
“Please note that if you returned the hair untouched and uncut lace the refund process can be refunded faster."
Please refer to the following exchange policies
1.Before shipping back any items, please email our online department as we have the right to refuse the package if you send back items without our permission or knowledge. (Include order# in email)
2.Please email us with a photo of your goods for our reference.
3.We can offer one time FREE exchanges for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
4.For any price differences of the exchanged items, we will charge you extra or credit back the overcharge.
Rush Exchange
-You can place a new order and receive your refund when the original item arrives back.
-Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
-When we receive the returned product in original condition, we'll issue the refunds or store credit that has the delay.
