Customers have questions, and we strive to provide answers. If you have a question that is not addressed below, please email us at [email protected], and we will make every effort to provide you with the answer you are seeking.
You can use a wig head to measure the wig length. If you do not have a wig head, you can simply place the unit on a flat table to measure the hair length.
1.Place the wig on a wig head or lay it flat on the table. If you have a curly or wavy wig, straighten the hair gently as much as possible.
2. Use a soft measuring tape to measure the longest hair strand on the unit. Make sure you measure it from the crown of the hair till the end of the hair strand.
Our 100% virgin natural and unprocessed human hair. It’s the absolute highest quality hair available on the market. It has not been colored, dyed, bleached, or chemically processed in anyway. So this hair can be washed, blow dried, bleached, colored, and curled & styled with heated tools when you receive it.
NOTE: No matter how good our hair quality is, please DON’T style it or dye it too frequently, the heat or chemical will make the hair easily get dry and tangled.Densities for lace wigs (full and lace front wigs) can actually start from 80% of the average hair density (80,000 strands based on the mathience figures above) and usually go up to 180% of average hair density (180,00 strands based on the mathience figures above).
The standard density for lace wigs (full lace wigs and lace front wigs) is between 130% and 150% (so 130,000 and 150,000 based on the mathience figures above) If the aim is to wear hair that looks natural any lace wig with a range of 130%-150% are often referred to as medium density Full lace wigs and lace front wigs with higher densities will usually cost more due to the extra labour involved to ventilate (or weft).Our lace wig cap size can be viewed by clicking here.
Yes. usually, that can be dyed below into #27 brown color. As a general rule, it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
1. Log into My Account to view the status of your order. Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
2. You can obtain tracking information from the order tracking page by clicking here.
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Normally the package can be delivered with 3-7days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address. Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
Please take it easy that the fund is guaranteed as Nadula knows how important your money is and we make sure that the refund is handled accordingly.
Usually, it takes 1-10 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Nadula.
When Nadula's customer service informs you that your refund has been completed, your money will usually be returned to the bank card or account you paid for.
PayPal: usually 1-5 working days
Credit Card: usually 1-10 working days
Quad Pay: usually 1-10 working days
You may check the order details to confirm whether the refund has been successfully processed, please feel free to contact your bank (please provide the ARN to your bank if there is) to follow up on the Refund status.
